Welcome to Mezco Toyz Shop! We’re dedicated to providing a premium experience for collectors worldwide. Below, you’ll find answers to common questions about our products, shipping, payments, and more. If you need further assistance, our collector support team is always here to help.

Product Questions

What types of collectibles do you offer?
We specialize in a wide range of high-quality collectibles, including rare Funko POP! vinyls, exclusive Mezco Toyz figures, action figures, board games, and apparel from franchises like A Nightmare on Elm Street, A Song of Ice & Fire, Alien, and Black Panther. Our inventory is curated for discerning collectors who value uniqueness and condition.
Are the items new and in good condition?
Yes, all items are brand new and packaged with collector-grade materials to ensure they arrive in pristine condition. For budget-conscious collectors, we occasionally offer damaged package discounts where the content is unaffected.
Do you sell loose or assorted figures?
Absolutely! We have sections for assorted and loose figures, as well as assorted toys and plush items, perfect for collectors looking to complete their sets or find unique pieces.

Shipping & Delivery

What are your shipping options and costs?
We offer two shipping methods to suit your needs:
  • Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days after dispatch. Includes full tracking.
  • Free Shipping: Available on orders over $50 via EMS, with delivery in 15-25 business days after dispatch. Also includes tracking.
Orders are processed within 1-2 business days and shipped from our Charlotte, NC headquarters.
Do you ship to my country?
We ship globally, excluding select remote areas in Asia and other specified remote regions. If you’re unsure about your location, please contact us at [email protected] for confirmation.
Can I track my order?
Yes! Both shipping methods include tracking numbers. You’ll receive updates via the carrier (DHL, FedEx, or EMS) so you can follow your collectibles’ journey to your doorstep.
What if my package is delayed or lost?
While we strive for timely delivery, delays can occur due to customs or carrier issues. If your package hasn’t arrived within the estimated time, contact us with your order details, and we’ll assist in tracking it down.

Payments & Accounts

What payment methods do you accept?
For your convenience, we accept Visa, MasterCard, JCB, and PayPal. All transactions are secure to protect your information.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders easily, save preferences, and receive updates on new arrivals and exclusive deals.
What should I do if my payment fails?
If you encounter payment issues, ensure your card details are correct and that your bank allows international transactions. For further help, reach out to our support team.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not satisfied with your item, contact us to initiate a return or exchange. Your satisfaction is our priority.
What if my item arrives damaged?
We take extreme care in packaging, but if your item arrives damaged, contact us within 15 days of delivery with photos of the damage. We’ll arrange a return or exchange promptly.
Are there any items that cannot be returned?
Due to the nature of collectibles, items purchased under damaged package discounts are final sale unless the damage affects the product itself. For standard items, returns are accepted within the 15-day window.

General Inquiries

How can I contact customer support?
Our collector support team is here to assist you! Email us at [email protected] or visit our address at 3279 Harry Place, Charlotte, US 28202. We aim to respond within 24 hours.
Do you offer discounts or loyalty programs?
Yes! We occasionally run promotions and offer damaged package discounts. Sign up for our newsletter to stay updated on exclusive deals and collector-first offers.

Still have questions? Don’t hesitate to contact us. We’re passionate about helping you build your dream collection!

Join thousands of satisfied collectors worldwide who trust Mezco Toyz Shop for their most prized collectibles. Happy collecting! 🚀

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