Collector’s Assurance: At Mezco Toyz Shop, we understand that your collectibles are more than just products – they’re treasures in your carefully curated collection. Our policies are designed with the same precision and care that goes into crafting our premium action figures and vinyl collectibles.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number once your order has shipped.

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx
Free Shipping Free (orders over $50) 15-25 business days after shipment EMS

International Collectors Note: We ship worldwide (excluding select remote areas in Asia and other specified regions). Please note that customs duties and import taxes are the responsibility of the customer.

Returns & Exchanges Overview

We want you to be completely satisfied with your purchase from our premium collectibles selection. If for any reason you’re not happy with your item, we’re here to help with our straightforward returns process.

Return Timeframe

You have 15 days from the delivery date to initiate a return or exchange request.

Return Conditions

To be eligible for a return or exchange, your item must meet the following conditions:

  • Item must be in its original, unopened packaging
  • All original tags, labels, and protective wrapping must be intact
  • Item must be in the same condition as when shipped
  • Original proof of purchase (order confirmation or invoice) must be provided
  • Return must be initiated within the 15-day window

Non-Returnable Items

Due to the collectible nature of certain products and to maintain their mint condition for all collectors, the following items cannot be returned or exchanged:

  • Assorted & Loose Figures (opened from original packaging)
  • Booster Packs & Booster Boxes (due to the random nature of contents)
  • Card Supplies Sleeves, Deck Boxes & More (once opened)
  • Any item with broken factory seals or removed protective packaging
  • Personalized or custom-ordered collectibles

Return Process – Step by Step

Step 1: Initiate Your Return Request

Contact our Collector Support Team within 15 days of receiving your order. Use the template below to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Mezco Toyz Shop Collector Support,

I would like to request a [return/exchange] for my recent order.

Order Details:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) for Return: [Product Name(s)]
Reason for Return: [Please specify – damaged item, wrong item received, changed mind, etc.]
Preferred Resolution: [Refund/Exchange for specific product]
Additional Information: [Any relevant details or photos if applicable]

Thank you for your assistance.
Sincerely,
[Your Full Name]

Step 2: Approval & Return Authorization

Our team will review your request within 1-2 business days and provide:

  • Return Authorization Number
  • Shipping instructions and return address
  • Any additional instructions specific to your return

Step 3: Package and Ship Your Return

Please ensure:

  • Item is securely packaged in its original packaging
  • Include the Return Authorization Number visibly on the package
  • Use a trackable shipping method (we recommend insurance for valuable collectibles)
  • Original shipping costs are non-refundable

Step 4: Processing Your Return

Once we receive your return, we will:

  • Inspect the item to ensure it meets return conditions
  • Process your refund or exchange within 3-5 business days
  • Send you a confirmation email

Refund Information

Refund Timeline

  • Credit Card Payments: 5-10 business days after return processing
  • PayPal Payments: 3-5 business days after return processing

Refunds will be issued to your original payment method.

What’s Refunded

  • Full cost of returned item(s)
  • Applicable taxes

What’s Not Refunded

  • Original shipping charges
  • Return shipping costs
  • Any import duties or customs fees

Exchanges

For exchanges of equal value:

  • Follow the same return process outlined above
  • Clearly state the item you wish to exchange for in your request
  • We’ll ship your replacement item once we receive and process your return

For exchanges of different value:

  • Price difference will be charged or refunded as applicable
  • Additional shipping charges may apply

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product
  • We’ll arrange for a replacement at no additional cost
  • In some cases, we may provide a prepaid return label

Collector Support Contact

Email: [email protected]

Response Time: 1-2 business days

Address for Returns: (Provided upon return authorization)

Mezco Toyz Shop | 3279 Harry Place, Charlotte, NC 28202 | United States

Final Note: We appreciate your trust in Mezco Toyz Shop for your collectible needs and are committed to ensuring your complete satisfaction with every purchase. Happy collecting!